FAQs

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you have any other questions, feel free to reach out!

1. What types of products do you offer?
At JoyPets, we offer a variety of high-quality toys and accessories for pets, designed to enhance their happiness and well-being.

2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, shipping times may vary based on your location.

3. What is the estimated shipping time?
The estimated delivery time to the United States is up to 14 business days. Please note that this may vary due to factors beyond our control.

4. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this to monitor your package's journey.

5. What is your return policy?
We accept returns within 30 days of the purchase date, provided the items are unused and in their original packaging. Please refer to our Return Policy for more details.

6. How do I initiate a return?
To start a return, please contact us at joypets45@gmail.com with your order number and details about the item you wish to return. We’ll guide you through the process.

7. Do you offer exchanges?
Yes! If you’d like to exchange an item for a different product, please return the original item and place a new order for the desired item.

8. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure payment options. You can find the full list during checkout.

9. Do you ship internationally?
Currently, we primarily ship to the United States. Please check back in the future as we may expand our shipping options.

10. How can I contact you for further questions?
If you have any additional questions or need assistance, please reach out to us at joypets45@gmail.com. We’re here to help!

Thank you for visiting JoyPets!