Return Policy

At JoyPets, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Eligibility for Returns:
You may return items within 30 days of the purchase date. To qualify for a return, the item must be unused, in its original packaging, and in the same condition you received it.

Initiating a Return:
To start the return process, please contact us at joypets45@gmail.com with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.

Return Shipping:
Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Processing Your Return:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Exchanges:
If you wish to exchange an item for a different product, please return the original item and place a new order for the desired item.

Questions or Concerns:
If you have any questions about our return policy or need assistance, please reach out to us at joypets45@gmail.com.

Thank you for shopping with JoyPets!